Cancellation Of Orders
Modification Of Order/s
Please note: Modifying the shipping address might increase or decrease the shipping charges on the order which the customer is bound to pay. The SHIPPING POLICIES as mentioned on all the platforms are applicable to you for all the orders placed with Secret Lives Nails.
1) Secret Lives Nails provides its clients with an easy return policy where one can raise a return/replacement/exchange request within 4 working days from the date of the delivery of the products. Even partial exchange and return of products are accepted by Secret Lives Nails where you can raise a request for the same from the ‘My Order’ section of the website www.secretlives.co.in and/or the Mobile Applications – Secret Lives Nails on Google Play and IOS after one has logged in to their account.
2) One can also initiate a return and replacement request by writing to us and sending a picture of the product to be returned and replaced along with your order number on
3) Products / Orders wherein return, replacement or exchange is initiated by the client, the products shall be picked up within 5 working days from the date of return, replacement or exchange request is initiated provided the seal or the product is not damaged and the seal, barcode and other stickers are intact.
4) Freebies given along with the order shall be returned back to Secret Lives Nails if a return, replacement and exchange request is initiated.
5) Loyalty points used shall be credited back to the account within 5 working days in case the return option is initiated by the customer.
6) Replacement and/or Exchange shall always be subject to availability of the products. In case if a replacement or exchange is not possible due to non – availability of products due to whatsoever reasons then a refund shall be initiated by Secret Lives Nails in the bank account of the client within a period 5 days from the date of exchange and/or replacement request is raised. It usually takes about 2-3 days for the refund to reflect in your bank account after the same has been initiated from our end.
Products That Cannot Be Exchanged, Returned Or Replaced
Please Note: Special return, exchange, refund rules may apply during Special Sale / Promotion periods.
Return Of Products That Are Damaged
Our teams do stringent quality checks before your products are shipped to you. However, if your products are damaged during shipment or in transit, you can then initiate return and refund or cancellation and refund request from the ‘my order’ section of the website www.secretlives.co.in or the mobile applications – Secret Lives Nails on Google Play or IOS by logging into your account.
Free products given with the order will have to be returned to Secret Lives Nails once the return, exchange, replacement, or refund option is initiated.