{"id":12,"date":"2022-05-31T10:05:47","date_gmt":"2022-05-31T10:05:47","guid":{"rendered":"https:\/\/secretlives.co.in\/?page_id=12"},"modified":"2024-11-21T10:29:23","modified_gmt":"2024-11-21T10:29:23","slug":"return-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/secretlives.co.in\/?page_id=12","title":{"rendered":"Return &#038; Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a5f306e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a5f306e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5df10652\" data-id=\"5df10652\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5095a1c elementor-widget elementor-widget-spacer\" data-id=\"5095a1c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-551bcdd0 elementor-widget elementor-widget-text-editor\" data-id=\"551bcdd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"color: #333333;\"><!-- wp:paragraph --><\/span><\/p>\n<h1><font color=\"#333333\"><b>CANCELLATION AND REFUND<\/b><\/font><\/h1>\n<h1><strong style=\"color: rgb(51, 51, 51); font-size: 16px; letter-spacing: 0.015em; background-color: var(--background-color);\">Cancellation Of Orders<\/strong><br><\/h1>\n<ul>\n<li><span style=\"color: #333333;\">If the order you have placed has not been shipped then the same can be cancelled from the cancel option on the website<a style=\"color: #333333;\" href=\"https:\/\/secretlives.co.in\/\"> www.secretlives.co.in<\/a>&nbsp; &nbsp;you can also call our customer support on 9711287046 (All 7&nbsp; Days 10 am to 6 pm.) or write to as on <a style=\"color: #333333;\" href=\"mailto:info@secretlives.co.in\">info@secretlives.co.in<\/a><\/span><\/li>\n<li><span style=\"color: #333333;\">In case of cancellations where the product\/s has\/have not been shipped your money shall be refunded into your bank account within a period of 5 working days. It may take about 2-3 additional days for the refund to reflect in your bank account from the date the refund is initiated.<\/span><\/li>\n<li><span style=\"color: #333333;\">In case of cancellations where the product has been shipped from the warehouse, the refund shall be initiated within 5 working days from the date the products return back to the warehouse. It may take about 2-3 additional days for the refund to reflect in your bank account from the date the refund is initiated.<\/span><\/li>\n<li><span style=\"color: #333333;\">In case of return\/cancellation of product\/ s&nbsp; if:-<\/span><br><span style=\"color: #333333;\">a) The order has not been shipped \u2013&nbsp;You shall be liable to pay 2%&nbsp; of the invoice amount towards&nbsp; gateway charges.<\/span><br><span style=\"color: #333333;\">b) The order has been shipped \u2013 You shall be liable to pay 2%&nbsp; of the invoice amount towards&nbsp; gateway charges.<\/span><br><span style=\"color: #333333;\">c) The order is a Cash on Delivery order received by you :- You shall bear the entire shipping and logistics charges.<\/span><br><span style=\"color: #333333;\"><b>Please Note<\/b>: The Cash on Delivery&nbsp; &amp; Shipping Charges shall solely&nbsp; be&nbsp;decided by delivery partner only.<\/span><\/li>\n<li><span style=\"color: #333333;\">Discount vouchers are meant to be used one time only and the same shall be treated as used even if the order is cancelled. Loyalty points used shall be credited back to your account in case a cancellation is made.<\/span><\/li>\n<li><span style=\"color: #333333;\">Loyalty points cannot be redeemed for money under any circumstances.<\/span><\/li>\n<li><span style=\"color: #333333;\">Orders can be cancelled by logging into your account on the platforms under the \u2018my order\u2019 section by clicking cancel order.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333;\"><strong>Modification Of Order\/s<\/strong><\/span><\/p>\n<p><span style=\"color: #333333;\">Please note: Modifying the shipping address might increase or decrease the shipping charges on the order which the customer is bound to pay. The&nbsp;<strong>SHIPPING POLICIES<\/strong>&nbsp;as mentioned on all the platforms are applicable to you for all the orders placed with&nbsp;<strong>Secret Lives Nails<\/strong>.<\/span><\/p>\n<h2><span style=\"color: #333333;\"><strong>No Returnable, Replacements, Exchange And Refunds?<\/strong><\/span><\/h2>\n<p><span style=\"color: #333333;\">1)&nbsp;<\/span><span style=\"background-color: var(--background-color);\"><font color=\"#333333\">Secret Lives Nails provides its clients with an easy exchange request within 4 working days from the date of the delivery of the products.<\/font><\/span><\/p>\n<p><span style=\"color: #333333;\">2)<\/span><span style=\"background-color: var(--background-color);\"><font color=\"#333333\">Products are non returnable,we can only exchange and that too once we received the return and found out that product is in sellable condition.&nbsp;<\/font><\/span><span style=\"color: rgb(51, 51, 51); letter-spacing: 0.015em; background-color: var(--background-color);\">Pick up and delivery charges will be bear by the customer.If the Product is exchnaged with higher value of goods , then difference of the amount will be paid by the customer before raising the request of pick up<\/span><span style=\"background-color: var(--background-color);\"><font color=\"#333333\">.<\/font><\/span><\/p>\n<p><span style=\"letter-spacing: 0.015em; background-color: var(--background-color); color: rgb(51, 51, 51);\">3)&nbsp;<\/span><span style=\"letter-spacing: 0.015em; background-color: var(--background-color);\"><font color=\"#333333\">One can also initiate a replacement request by writing to us and sending a picture of the product to be exchanged and replaced along with your order number on info@secretlives.co.in<\/font><\/span><\/p>\n<p><span style=\"color: #333333;\">4)A<\/span><span style=\"background-color: var(--background-color);\"><font color=\"#333333\">nd lastly T &amp; C applied on all orders.<\/font><\/span><\/p>\n<p><br><\/p>\n<p><span style=\"color: #333333;\"><strong>Products That Cannot Be Exchanged.<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #333333;\">Products that are used or damaged by you.<\/span><\/li>\n<li><span style=\"color: #333333;\">Products that do not have the original packaging intact.<\/span><\/li>\n<li><span style=\"color: #333333;\">Products that do not bear its original packaging, seal, barcode, labels, freebies and other accessories with it.<\/span><\/li>\n<li><span style=\"color: #333333;\">Free products given by the brand.<\/span><\/li>\n<li><span style=\"color: #333333;\">Products that are altered or modified.<\/span><\/li>\n<li><span style=\"color: #333333;\">Defective products that are not covered under Seller\u2019s warranty.<\/span><\/li>\n<li><span style=\"color: #333333;\">Products whose replacement, exchange, refund request is\/are initiated after 5 days of receiving of the order.<\/span><\/li>\n<li><span style=\"color: #333333;\">Goods that cannot be returned, replaced, refunded and exchanged due to hygiene reasons.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333;\"><strong>Please Note:<\/strong>&nbsp;Special return, exchange, refund rules may apply during Special Sale \/ Promotion periods.<\/span><\/p>\n<p><span style=\"color: #333333;\"><strong>Return Of Products That Are Damaged<\/strong><\/span><\/p>\n<p><span style=\"color: #333333;\">Our teams do stringent quality checks before your products are shipped to you. However, if your products are damaged during shipment or in transit, you can then initiate return and refund or cancellation and refund request from the \u2018my order\u2019 section of the website <a style=\"color: #333333;\" href=\"https:\/\/secretlives.co.in\/\">www.secretlives.co.in<\/a> or the mobile applications \u2013 Secret Lives Nails on Google Play or IOS by logging into your account.<\/span><\/p>\n<p><span style=\"color: #333333;\">Free products given with the order will have to be returned to&nbsp;<strong>Secret Lives Nails<\/strong>&nbsp;once the return, exchange, replacement, or refund option is initiated.<\/span><\/p>\n<p><span style=\"color: #333333;\"><!-- \/wp:paragraph --><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CANCELLATION AND REFUND Cancellation Of Orders If the order you have placed has not been shipped then the same can be cancelled&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; 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